BELLES ARCHITECTURE CUSTOMER SERVICE PHILOSOPHY
Meetings and conferences are held in our cutting edge Business Office at the Perryville Business Center.
Jenny, of the Perryville Business Center, will arrange for our meeting in a room that accommodates our needs.
Rob Belles, firm principal working LATE in the Production Office to get a project out for an important client!
We believe Customer Service is “Important”!
PROJECTS ARE SCHEDULED in an order of your necessity. If you need it, you will get it. We maintain close client relationships and open lines of communication. We are able to judge your project’s urgency, meet your deadlines, and complete your project on time. Our list of satisfied clients is solid evidence of our ability to balance workload to your satisfaction, a strong characteristic of good customer service.
THE BUSINESS OFFICE IS OPEN for immediate customer service from 8:00 a.m. to 5:00 p.m. Monday through Friday. You may pick up or drop off information at a time that it is convenient for you. No appointment is necessary.
THE PRODUCTION OFFICE is where the work is done. Belles Firm of Architecture, Inc., has an open door policy. You are always welcome to stop in to check on the progress of your active project during regular business hours. Please call ahead if you need to meet about a future project or need to discuss something that has already been archived. We will make time for you in our busy schedules because we believe customer service is important.
COMMUNICATION with us could not be easier. Call the office and you will speak with a human–no complicated phone system, no gate keeper. Evening hours, weekends, and holidays, you will automatically be connected to the cell phone of a company owner through call forwarding. There is only one phone number to record for 24/7 contact. As your project architect we are available for reliable communication 365 days a year. Utilizing information technology such as email, the internet and cell phones, we will communicate with you about your project from anywhere on the globe.
Now that is Customer Service!